Expected end ministries

SHIPPING AND RETURNS 

SHIPPING POLICIES

*Expected End Ministries requires that you set up an account with our Web Store before placing your order. A customer account allows Expected End Ministries to store order history and shipping status.

ADDRESS FORMAT

Before completing your order, please check to make sure that all of your information was entered correctly.

All UPS orders MUST have a physical address; UPS does not deliver to a P.O. Box address.

TIME TABLE FOR ORDER ARRIVAL

ALL ORDERS take a minimum of 24 hours to process. Once processed, it is sent to the shipping department for packaging and departure of our facility.

ORDER PROCESSING DELAYS INCLUDE:

Holidays - When ordering around a holiday date, orders will take longer to be processed.

Weekly Order Processing Schedule - Orders placed Friday - Sunday will be shipped out on the following Monday.

Time allotted for shipping is based on several factors, including destination address and how quickly Expected End Ministries can obtain and assemble items for shipment.

To determine an order’s estimated DELIVERY DATE please factor in the following information: Your order is received and packaged within an average of 24 hours. This time may vary depending on the day and time an order is made, availability of the items and shipping method selected by the customer..

Orders for multiple items or multiple copies of a single item may take longer to assemble.

CONFERENCES and SCHOOLS or other "made-to-order" products go through a production process and take longer to assemble and ship, please allow extra time for these types of products.

SHIPPING METHODS

*Most orders are estimated to be shipped within 24- 48 hours from the time it was placed.

U.S. POSTAL SERVICE® MEDIA MAIL: Ship time is subject to item availability. USPS Media Mail will take approximately 6-10 business days from the time it leaves our office until it is delivered to you. Upon your order's shipment, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.

U.S. POSTAL SERVICE® PRIORITY MAIL FLAT RATE: Ship time is subject to item availability. USPS Priority Mail time is approximately 3-5 business days. This class of mail is only available for packages 4 LBS and under.

U.S. POSTAL SERVICE ® PRIORITY MAIL FLAT RATE (INTL. to CANADA): BROKERAGE FEES, paid by customer will apply upon package arrival into Canada. Ship time is subject to item availability. UPS Standard is only offered to CANADA. "In transit" time is ESTIMATED anywhere from 5-10 business days. Customs Brokerage Fees are common for the importing of products from the United States. The customer is responsible to pay all import fees incurred. Upon the shipping of your order, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.

U.S. POSTAL SERVICE® PRIORITY MAIL FLAT RATE INTERNATIONAL: Ship time is subject to item availability. Priority International ship time is an estimated 6-10 days. USPS is not responsible for delivery time once your order leaves the border of the United States. Expected End Ministries is not responsible for duties or taxes incurred upon your packages. Some international packages have been known to take up to 2 months to reach their destination because of other countries delivery services.

TRACKING INFORMATION

Orders shipped USPS will have tracking information. Your tracking number will be available in your Expected End Ministries Web Store Account as well as in your personal email address that you have provided to Expected End Ministries’ web store.

Orders that are shipped USPS First Class International do not have tracking confirmation.

UNDELIVERABLE PACKAGES

On occasion packages are returned as "undeliverable.”  We will make every effort to find the correct address and res-send out the package.  In such cases where the package cannot be delivered, we will issue a full refund (minus the shipping charges). 

If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.

If you suspect your order cannot be delivered, and you have not received confirmation of its return or a refund, please contact us.

WHY WAS MY PACKAGE UNDELIVERABLE?

*Our carriers may deem a package "undeliverable" for one of the following reasons;

INCORRECT ADDRESS: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

IF an APO or FPO address is entered as an international address, the package will not reach its destination. 

ADDRESS FORMAT: If an address was entered in an incorrect format, it will be undeliverable.

WEATHER DELAYS:  If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.

AFTER ESTIMATED DELIVERY DATE: 

USPS Ship Methods: Tracking is available, except for USPS First Class International. Due to this feature, please allow 2 weeks after the estimated delivery date before inquiring about your order.

UNDELIVERABLE: If the package is being returned to us, or if the address is incorrect, please contact us.

NO TRACKING AVAILABLE: If you cannot locate tracking or delivery information about your package, start with checking your shipping address you entered for your order. If all of your information is correct, please contact us with all of your order information. Please include the following in your inquiry; order number, order date, name order is under, and how it was requested to be shipped.

RETURN POLICIES

NON-REFUNDABLE ITEMS: 

ALL MP3 purchases are FINAL.

ALL "MADE-TO-ORDER" PRODUCTS (conferences, schools, and services) are NON-REFUNDABLE as they are only produced upon your request.

TIME LIMIT FOR RETURNS

FULL REFUND CONDITIONS: REFUNDS MUST BE PRE-APPROVED BY EXPECTED END MINISTRIES STAFF. Only new, unopened items sold and fulfilled by Expected End Ministries department will receive a refund within 30 days of delivery.  A 15% restocking fee will apply in most cases. Any products shipped to Expected End Ministries without pre-approval will not be refunded. 

ORDER CHANGES AND CANCELLATIONS

If changes are needed, an order can be voided on the same business day with no additional fee. After one business day, if an order has not yet been processed and shipped out, a 15% re-stocking fee may be applied.

FAULTY PRODUCT

*Please try playing all media in several different players before contacting us about potentially faulty product. Some MEDIA (DVD/CD) will not play in equipment that is not CURRENT technology.

We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:

Your name as appears on the order.

 Shipping address.

 Your daytime phone number.

 Order number.

 Product details: please include information on the make, model and year of your CD/DVD player and symptoms of your faulty product.

SHIPPING CHARGES

We will pay return shipping costs if we request product to be returned as a result of our error (if you received an incorrect or defective item, etc.)

ITEM CONDITION

Items returned to Expected End Ministries that are damaged may or may not receive a partial refund. Your refund will be at the discretion of Expected End Ministries Staff.

WINDOW OF TIME FOR REFUND

ALL REFUNDS MUST BE PRE-APPROVED BY EXPECTED END MINISTRIES STAFF. Please do NOT return ANY products without contacting Expected End Ministries. Products shipped to Expected End Ministries without pre-approval will not be accepted for refund.

All financial information that was given to Expected End Ministries for purchasing your order is unavailable to Expected End Ministries staff. In order for you to obtain a refund, you will first need to contact us with your credit card account information including expiration date.

You can expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you may receive a refund more quickly.

Time period stated includes the transit time for us to receive your return product (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).